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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Rs 3.5 - 8 Lakh/Yr |
| Industry | Cement / Building Material |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
The Reservationist processes all reservation requests, changes and cancellation received by phone, email or third party request and provides attentive, courteous and efficient customer service at all times. The Reservationist maintains a thorough knowledge of The Fort and all its grounds, products,and services as well as awareness of other roles and responsibilities throughout the organization. In addition to maintaining our vision by adhering to our values, this position must provide the highest level of service to our guests in all Reservations related functions while maximizing rate and occupancy.Principal Duties and Responsibilities:--Receive and follow through on all reservation requests, changes, and cancellations received by phone, email, or 3rdparty request-Identify guest reservation needs and determine appropriate room type-Verify availability of room type and rate-Accommodate and document special requests-Answer questions about property facilities/services and room accommodations-Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system-Ensure highest level of guest satisfaction by offering attentive service to every guest and associate-Anticipate potential issues and problems and engage proactively to avoid them-Resolve guest problems quickly, efficiently and courteously-Listen carefully to understand all guest requests, respond with appropriate action and provide accurate information-Remain up-to-date and familiar with procedures, activities at Fort Worden, local attractions, current events,directions and other information on the local area in order to provide accurate information to registering guests and visitors.If youre interested, Kindly forward your Cv to:- newjobplacement001@gmail.com
Keyskills :
guest satisfactionreservationexecutive biossupervisionadditionaustralasiacancellationsreservationswholesaleaccessemailinspectionavailabilitycertified professional resume writercustomer servicepersonal statementsapplicationsemployer engage