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Vice President - Service Delivery

5.00 to 10.00 Years   Delhi   03 Feb, 2024
Silaris Informations Private Limited
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Overview:We are seeking an experienced and strategic leader to fill the role of Vice President - Service Delivery in our dynamic BPO (Business Process Outsourcing) sector. The ideal candidate will be responsible for overseeing and optimizing service delivery operations, ensuring exceptional client satisfaction, and driving desired operational excellence.Key Responsibilities:
    1. 1. Leadership and Strategy:
    - Provide visionary leadership to the service delivery team, aligning strategies with overall business and client objectives.- Develop and implement strategic plans to enhance service delivery efficiency and effectiveness.
    1. Client Relationship Management:
    - Foster and maintain strong client relationships, ensuring their needs and expectations are met or exceeded.- Collaborate with clients to understand their evolving requirements and contribute to the development of tailored solutions.
    1. Operational Excellence:
    - Implement best practices to optimize service delivery processes and enhance overall operational efficiency.- Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.
    1. Team Management:
    - Lead a high-performing service delivery team, providing guidance, mentoring, and fostering a positive work environment.- Develop and execute training programs to enhance the skills and capabilities of the team.
    1. Quality Assurance & Compliance Management:
    - Implement and maintain robust quality assurance processes to uphold service delivery standards.- Regularly review and refine quality metrics to ensure continuous improvement.
    1. 6. Financial Management:
    - Collaborate with finance teams to manage Costs, budgets and related finance KPI effectively.- Identify cost-saving opportunities without compromising service quality.Qualifications:- Bachelors degree in Business, Management, or a related field; Masters degree preferred.- Proven experience in a leadership role within the BPO sector, with a focus on service delivery.- Strong understanding of BPO operations, industry trends, and client management of banking and insurance vertical- Excellent communication, negotiation, and interpersonal skills.- Demonstrated ability to drive process improvements and achieve operational excellence.Benefits:- Competitive Earnings- Professional Development Opportunities.- Collaborative and inclusive work culture.If you are a visionary leader with a track record of success in BPO service delivery, we invite you to apply and be a key contributor to our continued growth and success.

Keyskills :
vice presidentsbpo operations

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