We are Looking for - Customer Care Manager

5.00 to 10.00 Years Delhi 08 Dec, 2022

Mahindra business & consulting services pvt ltd

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	Customer Service (International)Sales / BD
EmploymentType	Full-time

Job Description

Candidate Should Possess Below 3 Leadership Qualities:Collaborate: Help others succeed by sharing information, leverage each others strength and be open to diverse viewsAgile: Responds to changes and proactively takes initiative by swift decisions and actions to delight customersBold: Thinks big, sets challenging and realistic objectives and meets commitments Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data Preferred Industries M&H Commercial Vehic Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical General Experience 5 years and above System Generated Core Skills Customer SensitivityService OrientationService Management System Generated Secondary Skills Consumer FocusDealer Relationship ManagementService PlanningJob Segment: Engineer, Engineering ,

Keyskills :
salescustomer servicedeliverymarketingcustomer supportafter sales serviceservice center operationsfarm equipmentretail outlets

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We are Looking for - Customer Care Manager

Job Description

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