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Technical Writer

1.00 to 3.00 Years   Ghaziabad, Faridabad, Delhi   28 Jun, 2022
Orcapod Consulting Services Pvt Ltd
Job LocationGhaziabad, Faridabad, Delhi
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaContent Development
EmploymentTypeFull-time

Job Description

    • Accurately update existing and/or create new business documentation/SOPs based on business partner requirements
    • Communicate and work with business partner for clarification/sign-off on all documentation.
    • Publish/post documentation to appropriate repository
    • Understand and consistently apply documentation consistency standards to all documents.
    • Ability to convert documents to advance HTML templates.
    • Review & write documentation (SOP/PIs) for clarity, content, and consistency with established department standards and ensure compliance with business rules
    • Ability to maintain & create new complex documents with dynamic business requirements requiring advance HTML skills
    • Key KRA will be Measurement & Evaluation of training, quality, processing speed and ability to work on complex & advance HTML documents.
    • Collaborate with Senior Documentation staff, leadership and/or business partners for instructions, guidance, or direction
    • Focus on high quality output for all documentation efforts Auditing Quality for other team members, and share outcomes.
    • Initiate & Participates in innovation efforts to enhance end user experience/business efficiencies Proactively manage task assignments or documentation projects to due dates, and report status Project coordination of documentation efforts including communication with stakeholders.
    • Facilitate mid to large size documentation efforts
    • Make recommendations for content/format improvements/optimization
    • Perform research required to update/develop documentation
    • Publish documentation according to established protocol
    • Assist leadership with business issue resolution
    • Meet or exceed established business MBOs of quality and speed to delivery
    • Display competencies of:
    o Acting ethically o Focusing on customers o Acting as a team player o Communicating effectively o Supporting change and innovation o Making fact-based decisions o Delivering quality results
    • Collaborates with all internal and external customers to ensure higher productivity leading to customer satisfaction.
    • Understand the client requirements & vision to align documentation effort with clients requirement

Keyskills :
html5technical writing

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