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Applied for Management Trainee - Customer Care

5.00 to 10.00 Years   Hyderabad   21 Feb, 2023
Genpact India Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    *With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Welcome to the relentless pursuit of better.We are inviting applications for the role of MT, Collections Responsibilities Leading a portfolio of Collectors deliver on customer specified parameters, employee related priorities and the profitability of the business. Detailed understanding of Personal Loan, Auto Loan, RIBG, and Field Collections. Ability to comprehend client needs & should drive clients / Internal MBR & QBR, Reviewing every day and reporting out to internal partners Should drive the In/ output metrics, Contact Rate, Promise Rate, Resolution Rate & should have worked upon Dialer Anticipate and plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities Understand performance metrics. Perform a trends analysis. Recommend and execute suitable actions to the customer. Purposefully resolve people issues and ensure that attrition is well below the defined target. Qualifications Minimum qualifications Graduate (Any Subject area) Preferred qualifications Has understanding of balancing defaulted accounts, speak to end customers, resolve queries and the account. Make process improvements to ensure delivery on all performance CTQs Roll out various contests and other motivational tools for team from time to time.,

Keyskills :
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