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Assistant Manager Customer Communication Specialist

4.00 to 6.00 Years   Hyderabad   15 Feb, 2023
BPK GLOBAL SOLUTIONS PVT LTD
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 4.0 - 5 Lakh/Yr
IndustryInsurance
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    PURPOSE OF THE POSITION:
    • To efficiently handle Customer First projects.
    • Drive the CUSTOMER FIRST approach across organization.
    DUTIES & RESPONSIBILITIES:
    • Leveraging customer insights, external trends and internal measurements to design new communications.
    • Coordinating and overseeing all Business Continuity communications (internally and externally) for customer operations.
    • Creating relevant and timely messages/content for our customers. Ensuring the message is consistent and engaging.
    • Building a variety of communications programs (internally and externally) to keep them informed and engaged, increase customer satisfaction, enhance overall customer experience.
    • Write and distribute content to promote organizations products, brand, or activities.
    • Effective communication with customers can help build relationships with the target audience and promote customer engagement and retention.
    • Being aware of emerging trends in communications which increase expectations of our customers and acting on them accordingly.
    • Being able to communicate fluently with customers in English, Hindi plus at least one other regional language.
    • Build rapport with customers (internal and external).
    • Responsible for the day to day management of tools, communication tools etc., including regular organization of the customer communication data stored.
    • Carry out such other duties are consistent with the role and your skills and capabilities as may, from time to time, be required by the Company.
    • Personally demonstrate appropriate behaviors/ways of working to reflect/support the company policies and drive this approach.
    • Ensure personal behavior promotes cultural change and reflects the values/behaviors for Customer First operations.
    Educational QualificationsGraduation/Post Graduation (in English Preferred)English Language A Level (A0/A1) or equivalentYears of Experience4-6 yrs in content writingAdditional Skill RequiredContent writing skills are a must.Experience in handling projects is desirable.Experience in Net Promoter Score is desirable.Any Other Specification- Strong understanding of all different customer servicing platforms with proven track record of managing different customer servicing platforms including SMSes, WhatsApp, Emails, Chats, etc.- Experience within a customer focused organization, ideally in a Communications or PR.- Must be able to work calmly and autonomously in highly pressurized and rapidly changing environments- Strong communication and influencing skills.- Advanced computer skills including; Microsoft Word, Excel, Power point presentations.- Strong administration and organizational skills - Proactive, with ability to work on own initiative.- Ability to work to defined deadlines and prioritize workload.- Ability to analyze data to provide management reports.- Excellent numeracy and accuracy skills.- Friendly disposition, Team-player and FlexibleBehavior - EssentialS Simplify everything we do.O - Own the issue.L- Look ahead act ahead.D- Do the right thing.I - Inspirational Leadership.T - Team Player

Keyskills :
content writingnet promoter score

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