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Assistant Manager - Process Training

6.00 to 9.00 Years   Hyderabad   19 Jan, 2024
WNS Global Services Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical / Process Training
EmploymentTypeFull-time

Job Description

    Job DescriptionTo deliver training to NHs & exiting staff members following training manuals, training plan & standards and publish relevant reports.Successfully delivery client / Internal targets set on certification standards. Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches. Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short content. To evaluate and make necessary amendments to the training material on periodic basis. Complete indulgence on Reporting / MI for all training relevant chores. Interact with clients & share lob / SME intelligence for process betterment. Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviewsQualificationsGraduate

Keyskills :
process trainingtnatni

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