Associate Project Manager-1

Job Description

The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment.The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client s requirements and company standards.Essential Job Responsibilities:
• Drives overall client satisfaction through effective coordination and communication of client deliverables.
• Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines.
• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
• Consistently delivers proactive communication with clients, and when client issues arise escalates to the project lead or their manager.
• Ensures that an up to date record is maintained with regard to the status of all projects being worked on, and that all project- or client-specific workflow is documented.
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
• Instills confidence with the client and serves as a primary public face of Epiq s high-quality service delivery offering.
• Ensures continuity of client service between shifts by providing clear handoffs and client updates.
• Aligns closely with the service expectations and professional culture of North America clients.
• Executes according to the standards of their assigned team peers, at the direction of team leadership.
Required Qualifications & Characteristics:
• Demonstrated success in working on multiple simultaneous projects.
• Oral and written communication skills that demonstrate a white glove approach to service.
• Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
• A solid understanding of database design and management, data processing activities and legal document review requirements.
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
We require the following background in candidates selected for this opportunity:
• High school diploma or GED required, bachelor s degree preferred.
• A minimum of one year consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal departments or eDiscovery service providers, or equivalent experience.
• Experience working with North America law firms and companies desired.
Characteristics of a successful contributor at Epiq Systems includes the following:
• A polished and sophisticated presence which is effective at in-person client meetings.
• Structured and precise with a results-oriented approach to business.
• Personal buy-in to Epiq s cultural values with a passion for associates, customers, and products;
• Known to be approachable.
• Acknowledges and gives credit and thanks to others.
• Demonstrates full commitment and offers tactical strength through regular follow-up.
• Demonstrated strength through consistent execution, speed, decisiveness, and risk taking.
• Focused and detailed approach.
• Consensus builder, collaborative, flexible thinking and agile.
• Brevity, informal, and to-the-point.
Leadership Competencies: Results Oriented Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Client Focus Engages with clients, both internal and external; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.Communicating with Impact Expresses thoughts, ideas and information in a clear and compelling manner; organizes thoughts logically and highlights the critical points; adjusts messaging appropriately to suit the audience; ensures understanding through active listening and seeking input from the audience; addresses and interprets questions and points from others with appropriate responses.Planning and Organizing Develops plans and goals that align with and support business strategies; translates objectives into action plans; identifies tasks critical to business success and allocates resources accordingly; effectively manages time to achieve success; handles multiple demands and competing priorities successfully; delegates appropriately.Problem Solving Identifies problems by detecting patterns or connections; researches and analyzes problems; determines alternative solutions and creates action items to solve the problem; thinks and acts quickly and effectively in a variety of situations; solves the problem while maintaining a balance between the time invested, the amount of information needed and the magnitude of the problem; evaluates both the short- and long- term consequences of decisions.#LI-DG1If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!It is Epiq s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.,

Keyskills :
equal employment opportunitycustomer relationslaw firmsagilebudgetingmanage client expectations