Associate Systems Engineer/Systems Engineer - Mulesoft Automation

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and Technology Job DetailsEnterprise Middleware and Data Services team within Salesforce Business Technology is currently seeking a team member from an integration background and who is a detail-oriented, proactive self-starter to support various integration applications deployed in production and non-prod environments in Mulesoft ESB (On-prem and cloudhub) and Jitterbit. Responsibilities:
• Install and configure Mule ESB, Jitterbit, and supporting infrastructure like Rabbit MQ
• Develop new integration processes using Mulesoft or Jitterbit to improve support process and enable monitoring capabilities
• Monitor production platform for CPU, Memory, and Disc usage and proactively fix any potential issues
• Monitor application deployed in production environments and proactively resolve system and data issues
• Deploy Integration applications to Production and Non-Production environments using out-of-the-box deployment tools, or Jenkins jobs.
• Work with Developers to triage production bugs
• Manage queue of cases and work with users and other support teams to troubleshoot production issues.
• Work with Product owners, BSA to support User Acceptance testing
• Work with Product owners and BSA to validate and sign off on Supportability functionality
• Participate in technical design review discussions with solution architect and provide feedback.
• Create shell/python scripts to automate and improve the support process
• Create reports and dashboards in Salesforce to help monitor production applications
• Create reports, dashboards, and alerts in Splunk to proactively monitor integration applications
• Document support process, standard operational procedures, support reference manuals.
• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
Required Skills:
• 4 -8 years of experience with Mulesoft ESB administration (Cloudhub and On-Prem V3.x, v4.x)
• 3 years of experience using Unix/Linux OS environments
• 3 years of experience with any AMQP or JMS technologies
• 3 years of experience with Oracle database and SQL queries
• 1 years experience with Salesforce administration and SOQL
• Very strong understanding of Java or Java-based technologies
• Familiar with integration strategies like API-led connectivity in Mulesoft
• Good understanding of Software-as-a-Service (SaaS) model and concepts
• Willingness to learn and master unfamiliar technologies and/or concepts
• Familiarity and comfort working within strict Change Management and Release Management processes
• Exceptional research skills and resourcefulness, Strong technical problem-solving skills, with an ability to troubleshoot complex application issues
• Demonstrated ability to build and execute efficient business processes and methodologies.
• Excellent written and oral communication skills, with an emphasis on tone, structure, grammar, and spelling
• Ability to learn and adapt quickly in a dynamic environment.
• Familiarity with Software Release Management principles and methodology including Adaptive Delivery Methodology (ADM)
Desired Skills:
• Certified Mulesoft Developer or admin
• Certified Salesforce admin 201
• Experience with Jitterbit Integration Platform
• Experience with Gemfire Cache, RabbitMQ
• Experience with reporting and monitoring tools such as Zabbix, Splunk
AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .Salesforce welcomes all.,

Keyskills :
change managementuser acceptancedata servicestechnical designmonitoring toolsmule esbdesign reviewproblem solving