skillindiajobs
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Call Quality Analyst

2.00 to 3.00 Years   Hyderabad   03 Jul, 2023
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    • Analyse /Audit Calls to identify the areas of Improvement which did not meet the predefined performance standards of the company.
    • Provides Structured and timely feedback of the audits Verbal/Written to all the stakeholders within the organization and helps ISMs in improving their performance.
    • Performs Mock -Calls with new hires post-training to determine readiness for moving into teams.
    • Quality Analyst is responsible for facilitating calibration/group sessions regarding quality programs
    • Need the ability to work in a constructive, unbiased, and collaborative manner by establishing positive work relationships & partnering with the Leadership team & Training Team.
    • This Position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment.
    • The Quality Analyst is responsible for the overall quality of the customer interactions, making improvement recommendations to the sales team leader and monitoring the result of the stated recommendation.
    • 7 QC tool experience mandatory.

Keyskills :
call auditoutbound sales call audit

Call Quality Analyst Related Jobs

© 2020 Skillindia All Rights Reserved