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Chatbot Operations

5.00 to 10.00 Years   Hyderabad   15 Jun, 2022
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 10 - 22 Lakh/Yr
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    As a Technical Implementation Engineer, you will work with the client services, media operations, and engineering teams across a variety of projects involving chatbots, custom websites, paid media, influencer media, and digital offers for national brands, retailers, and agencies. You will work closely with product and engineering teams in configuring and implementing platform technology to accomplish client objectives through a combination of conversational chatbots, websites, and integrated paid media. Day-to-day tasks will include building custom bots or websites to deliver to clients, setting up and testing digital offers, integrating ad products with multi-channel bots, reporting on campaign performance, and occasionally advising clients or sales.Detailed Responsibilities Configure chatbots for clients based on campaign objectives Translate client requirements into technical specifications for custom websites QA chatbots and websites in test environment and production prior to client delivery Connect chatbot(s) to client properties, such as Messenger or Instagram, and test Plan, create, and test unique URLs used by the Media Ops team or external agencies to trigger chatbot experiences and provide attribution tracking Configure supporting landing pages that support media for conversational experiences Collaborate with client-facing teams to advise clients the best solutions based on technical feasibility and campaign objectives Work with Client Services during implementation and optimize campaigns when live, occasionally speaking with clients or agencies Set up and coordinate digital offers and integrate them into chat experiences Monitor and report on campaign performance to internal and external stakeholdersYears of Experience: 5+ years Educational Qualification: B.E/B.Tech/MCA/M.Tech Technical Skills: Languages: C#, NodeJS, HTML, JavaScript, and JSON Prior Experience in supporting technical solutions Excellent analytical skills Experience with Excel and pivot tables Experience with paid media and optimization strategies. Experience on configuring the Bots in multiple channels ( i.e. Facebook, Slack, Web chat, Telegram etc. ). UX copywriting is a plusGood To Have Strong attention to detail Willingness to test everythingOther Qualifications Thirst for knowledge and emerging technology in the social space Work with the team to collaborate on solutions to overcome technical challenges Strong communication skills to interact with project and product owners, and stakeholders Understand business needs and conduct technical discussions Provide technical oversight and review of technical artifacts throughout the project

Keyskills :
azureawspythonflasklambdanodejswebchatchatbot

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