Conference & Events Executive

Job Description

Participates in the development of the Hotels sales and marketing strategiesDevelops and implements strategies for achieving convention sales goalsMonitors status regularly and adjusts strategies as appropriateHandles incoming phone calls in a dynamic and efficient manner.Maintains the Opera database as appropriate. Performs routine sales and marketing tasks in conjunction with the database. Eg. mail-outs, follow up and correspondence.Assists with operations when necessary. Supervisors all room set ups and final presentations before client enters. Opens and inspects all rooms at the start of each day to ensure they are in accordance with event order.Maintains an efficient filing system for the Conference Department.Ensures adequate supplies of all stationary items, including brochures, sales kits, convention packs, fact sheets, slides etc.Prepares statistics and assists in the gathering of statistics for preparation of the Sales and Marketing monthly. reports.Generate conference event orders 7 days prior to the event. Generates Conference Signage for Main Lobby, Pre-Function Area and Conference Rooms.Co-ordinates with the Finance Department; receipt of deposits, set up and maintaining of accounts, finalising accounts for clients and follow up of outstanding accounts.Achieves individual and team goals by negotiating convention related businessAchieve potential key accounts and develops strategies to prioritise and penetrate those accountsSeeks information from convention planners about their needsTailors the sales presentation/proposal to address priorities identified by the customerMakes outside sales calls on prospective convention customersNegotiates contracts with key customersConducts on-site client inspections to illustrate available servicesMonitors customer satisfaction with convention and group business; follows-up with key contracts on a regular basis to assess satisfactionCreates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectationsGives personal attention, takes personal responsibility and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution and follows through when resolving guest problemsProvides Yes I Can! genuine hospitality and teamwork on an ongoing basisAssumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest SatisfactionPerforms other duties required to provide the service brand behavior and genuine hospitalityAdheres to hotel policies and procedures:Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance.Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position.Develops and participates in Hotel promotions as required.Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan.Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.At all times projects a favourable image of the Hotel to the public.INDFOH,

Keyskills :
Database ManagementEvent ManagementNegotiationCustomer SatisfactionHospitalityTeamworkSalesMarketing Strategies