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Customer Care Executive

0.00 to 3.00 Years   Hyderabad   02 Aug, 2023
Iza Medi Technologies Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.5 - 3.5 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Customer Care Executive I, Role (CCE) Managing incoming calls and customer service inquiries Generating sales leads that develop into new customersIdentifying and assessing customers needs to achieve satisfaction II, Skills (CCE), Manage large amounts of incoming calls Generate sales leadsIdentify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call-handling quotas Handle customer queries,provide appropriate solutions and alternatives within the time limitsfollow up to ensure resolution Keep records of customer interactionsprocess customer accounts and file documents Follow communication procedures, guidelines and policiesTake the extra mile to engage customers Proven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listening Familiarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Should be Proficient in English, Hindi, Telugu, Malayalam, Tamil and Bengali Qualification - +2/Graduates.LOCATION: JUBILEE HILLSCONTACT: HR YESHWANTH- hidden_mobile (WHATS APP)

Keyskills :
bpocustomer servicevoice processhandlingcustomer caredomestic bpocall centre voice

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