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Customer Service Officer - Mandarin

3.00 to 5.00 Years   Hyderabad   08 May, 2023
Citibank India
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities:
    • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
    • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
    • Conduct necessary analyses to address client needs
    • Communicate resolutions to clients
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    Qualifications:
    • Previous relevant experience preferred
    • Fluent in Mandarin (Verbal & Written)
    • Experience in customer service
    • Proven investigative, analytical and risk management skills
    • Demonstrated ability to present concepts and influence/lead change
    • Consistently demonstrate clear and concise written and verbal communication
    • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
    Education:
    • Bachelors degree/University degree or equivalent professional experience
    There is a language requirement of Mandarin for this role.-------------------------------------------------Job Family Group: Customer Service-------------------------------------------------Job Family:Institutional Customer Service------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ( Citi ) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .View the EEO is the Law poster. View the EEO is the Law Supplement .View the EEO Policy Statement .View the Pay Transparency Posting,

Keyskills :
customer servicebankingaccountsinsurancesales

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