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Customer Solution Center-Techn

3.00 to 5.00 Years   Hyderabad   27 Jul, 2021
Aruba Networks
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.Responsibilities:

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
  • Ability to articulate clearly, recommend and explain resolutions /clients.
  • Understand and utilize ITIL.
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Education and Experience Required:
  • Bachelors Degree in Information Technology, Computer Science or other relevant fields
Knowledge and Skills:
  • General operational expertise such as good troubleshooting skills, understanding of systems capacity, bottlenecks, basics of memory, CPU, OS, storage, and networks
  • Hadoop skills like HBase, Hive, Pig, Mahout
  • Ability to deploy Hadoop cluster, add and remove nodes, keep track of jobs, monitor critical parts of the cluster, configure name node high availability, schedule and configure it and take backups.
  • Good knowledge of Linux as Hadoop runs on Linux.
  • Familiarity with open source configuration management and deployment tools such as Puppet or Chef and Linux scripting.
  • Successfully resolve technical issues from incoming internal or external businesses and end users contacts and proactive notification systems
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Knowledge of Troubleshooting Core Java Applications is a plus.
  • Knowledge of Troubleshooting C/C, Pyth is a plus.
,

Keyskills :
open sourcebusiness systemscore javaconfiguration managementhigh availabilitycomputer scienceinformation technologyservice providerstroubleshooting skills

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