Customer Support Specialist

0.00 to 4.00 Years Hyderabad 19 Aug, 2023

Chetan Gupta Hiring For Pacific Mall Tagore Garden

Job Location	Hyderabad
Education	Not Mentioned
Salary	Rs 3.5 - 12 Lakh/Yr
Industry	Recruitment Services
Functional Area	Customer Service (International)Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Keyskills :
customer service managementcustomer issue managementcustomer service operationscustomer relationshipcustomer self servicecustomer supportcustomer carecustomer servicecustomer satisfaction

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Customer Support Specialist

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