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Cyberark Engineer

3.00 to 6.00 Years   Hyderabad   27 Dec, 2022
INTELLISMITH CONSULTANCY PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Position: Cyberark EngineerLocation: Bangalore / HyderabadExperience: 3+ yearsResponsibility:
    • Resolve issues where resolution exists in CyberArk support documentation, knowledge management tool and/or knowledge base
    • Collect information and escalate to CyberArk Tier 2 Support if the issue is not able to beresolved by Consultant.
    • Respond to customer inquiries and technical problems through web portal, live sessions, email and telephone.
    • Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
    • Identify and report to CyberArk issues that are not documented or documented inaccurately in CyberArk support documentation, knowledge tool and/or knowledge base
    • At least 2 years experience in Technical Support or a position of similar nature in a software company.
    • Experience of directly supporting enterprise-level customers.
    • Capable of understanding the technical aspects of a complex system.
    • Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
    • Must have excellent communication skills and a passion for providing world-class service.
    • Ability and desire to learn products and technologies.
    • Must be able to work independently as well as with others, as part of a domestic and international team.
    • Excellent time management, decision making, prioritization and organization skills.
    • Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server.

Keyskills :
technical supportwindows servertroubleshootingcyberark tier 2 support

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