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Director / Sr. Manager

10.00 to 20.00 Years   Hyderabad   08 Aug, 2023
WHITESLIPS GLOBAL SERVICES PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 14 - 26 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical / Process Training
EmploymentTypeFull-time

Job Description

    Duties & Responsibilities:
    • Designing standard training curriculum, content and delivery method and improvising on the same
    • For all specialities of medical coding
    • Ensuring new hires, certified hires, experienced hires are trained within optimized time
    • Ensure training program enables trainees to meet their ramp up targets
    • Managing training plan and ensuring adherence to plan by working with trainers, business, client
    • Coaching trainers on improving training effectiveness, developing hybrid learning programs
    • Ensuring relevance of training content, tailoring content per batch, designing assessments
    • Establishing process based approach for training function governance (e.g., standard MIS, upto date assessments, up to date content, curriculum, trainer & batch performance management )
    • Planning and delivering on cross skilling, Up skilling and Refresher training programs for operations & trainers ( e.g., each trainer is able to deliver training on 3 specialties)
    • Ensuring training function delivers to organizational expectation around
    • Training through put 1st time and repeat for all category of hires.
    • Ensuring certification rate/Pass rate for industry for batches trained for CPC/CIC etc
    • Ensuring training timelines are optimized
    • Ensuring trainees are able to ramp up target once deployed in production 90 days
    • Ensuring talent retention (trainers) and trainees
    • Transformation from conventional training approach to contemporary approaches/driving innovation in training approaches
    • Liaising between certification bodies , GeBBS for employee certification programs and managing the same within budget .
    • Pro-actively driving cross training. Up skilling in operations, quality and training teams

Keyskills :
medical codingtrainingus healthcare

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