Front Desk Coordinator - Trainee

Job Description

Special Note: Job Application will be considered ONLY if applied through the below Link: https://rdp.in/jobs/detail/front-desk-040-323Job Description:RDP is a leading IT Hardware brand for Design & Manufacture of Computing Devices. We Just reached 10 Years but have a presence across India. We promote Make in India (MII) by Designing & Manufacturing of Laptop PC, Desktop PC, Tablet PC, All in One PC, Servers and Workstations.We are catering to the increasing demand of the Indian Product in the IT Hardware segment. To meet this surging growth we are hiring freshers in all the Department to create more employment opportunities and train them for Future growth.If you are interested in making a difference and passionate about growing your career with the growth of the company by working hard and learning fast then you are at the right place. Join us to leverage the opportunity and the platform provided by the company in achieving the career milestone.Special Note: Job Application will be considered ONLY if applied through the below Link: https://rdp.in/jobs/detail/front-desk-040-323Top 10 Responsibilities:
1. Greeting the customer and listening to their problem and registering the same and sharing the ticket no. with them.
2. You will be the first point of contact with the customer in taking their call and understanding their queries.
3. Once you know the issue you have to clearly mention it in the log note and assign it to the L1 Engineer.
4. Contribute to improving customer support by actively responding to queries and handling complaints.
5. Establish best practices through the entire technical support process.
6. Follow up with customers to identify areas of improvement.
7. Answer incoming customer phone calls and e-mail while providing superior customer service.
8. Responsible for the ownership of incident creation, resolution and closure.
9. Actively listen to each customers request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution.
10. Work strictly as per SOP.
Special Note: Job Application will be considered ONLY if applied through the below Link: https://rdp.in/jobs/detail/front-desk-040-323Top 10 Requirements:
1. Freshers with Bachelors /Masters degree or Equivalent in Computer Science, Information Technology or relevant field.
2. Must have a take charge personality but also possess a strong teamwork ethic.
3. Able to work under pressure in a fast-moving environment.
4. Excellent communication, analytical and problem-solving skills.
5. Adaptable, flexible and able to multitask.
6. Presentable; good interpersonal skills; quick learner
7. Able to handle diplomatic and critical situations.
8. Able to handle the customers politely and smoothly.
9. Candidates should have good convincing skills.
10. Able to understand the SOP and quick response to the customers.
Special Note: Job Application will be considered ONLY if applied through the below Link: https://rdp.in/jobs/detail/front-desk-040-323Terms and Conditions of Employment:
1. The initial designation would be Management trainee /Trainee.
2. The candidate will be in a training period for first 6 Months and then from 6th Month to 12th Months they will be in the On Job Training.
3. The Shortlisted Candidate will have to sign the Employment Bond for the Period of Two (2) Years.
4. If the candidate wishes to discontinue the employment within the bond period then they have to pay the training cost of Rs. 80,000/- to the company.
5. The salary in hand for the first one year will be Rs. 15000/- months. All other benefits like insurance, Travel Allowance and or any allowance applicable to the job role will be provided separately.
Special Note: Job Application will be considered ONLY if applied through the below Link:https://rdp.in/jobs/detail/front-desk-040-323Hiring Company Mission:Current India is walking towards Atmanirbhar Bharat, and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions.PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global markets.Special Note: Job Application will be considered ONLY if applied through the below Link:https://rdp.in/jobs/detail/front-desk-040-323

Keyskills :
englishcustomer supporttechnical supporthelpdesktechnical voice processhindi