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Front Office Associate, Supervisor

0.00 to 4.00 Years   Hyderabad   09 Dec, 2021
Nascon Placements & Consultant Hiring For Oberoi Group
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

Job Profile:

  1. Administer all guest departure on an everyday basis and ensure compliance with all established manual and computer procedures.
  2. Monitor all inquiries for reservation and manage all communication with clients for hotel rates and assist to increase revenue through occupancy.
  3. Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.
  4. Monitor all work of employees and ensure optimal performance of hotel departments and ensure compliance with all established standards.
  5. Ensure the optimal level of customer services for all guests and manage all communication with guests for check-in and checkout process.
  6. Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.
  7. Administer and perform all cashier functions and perform efficient cash drawer and ensure accuracy in calculating all credit card payments.
  8. Analyze all hotel functions and maintain standards and recommend strategies to increase revenue for the hotel.
  9. Monitor all operations and ensure compliance with all quality assurance standards when dealing with customers.
  10. Coordinate with laundry department and assist to clean guestrooms.
Candidate profileCandidate must possess Bachelor Degree/ Diploma in Hospitality. Candidate must possess excellent communication in English with excellent pleasing personality.IMPORTANT: Candidate should be not more than 25 years of age

Keyskills :
cashquality assurancecompliancefidsbaggage handling systemsassurancefront deskhousekeepingoperationscommunicationcredithotelfront officeperformanceenglishmanualreservationcheckoutbilling

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