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Front Office Customer Service - Dilsukhnagar

0.00 to 4.00 Years   Hyderabad   09 Nov, 2020
Exide Life Insurance Company Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.0 - 2.5 Lakh/Yr
IndustryInsurance
Functional AreaBack Office Operations,Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

POSITION DESCRIPTIONPOSITION TITLE:Customer Support Executive BUSINESS UNIT:FOCuSREPORTING TO:ManagerNO OF REPORTEES:NoneLOCATION : DilsukhnagarPosition Summary (Comprehensive summary of what the job exists to accomplish)

  • Establish contactability with preselected group of high value customers
  • Engage with customers and act as the single point of contact to provide quick response on any customer service related issues
  • Promote MyLife self-service option and increase ECS / SI sign ups
  • Maintain high level of persistency and enhance customer retention through active relationship management.
  • Strengthen relationship building through house visits/ interacting on birth days/anniversaries
  • Identify opportunities for cross/up selling.
Key Accountabilities (A collection of duties and/or responsibilities assigned)Relationship Management Interaction with clients on a regular basis with regard to policy servicing.Customer Service Coordination- Handle any customer service related issues and provide resolution.Renewal & persistency management Co-ordinate with DMSI and FOCuS team for Renewals, which will include contract suspense and Non Contact cases.Lead generation for cross sell/up sell On regular customer interaction try to generate leads for new business.Skills, Knowledge & Qualifications (Framework required by the position)Graduate with at least 2 years of experience in relationship management, preferably insurance/finance sector.Personal Attributes & CompetenciesPleasing personality with good verbal/written communication skills and having own conveyance.Performance Measures (The quantitative measures of the jobs overall responsibility)
  • Enhanced Persistency (Target Vs Actual)
  • Reduced Surrenders
  • Customer satisfaction/NPS Score
  • Lead Generation.
Compensation Offered1.0 to 2.5 LPA

Keyskills :
customer interactionsystem integratorslead generationcustomer retentionrelationship buildingecshousecommunication skillsbirthsuspenseintelligent networksretentionbusinesscustomer supportrelationship managementoptionscustomer servicemanage

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