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Hiring for International Voice process

0.00 to 4.00 Years   Hyderabad   01 May, 2023
RGS- RAISING GLOBAL SOLUTIONS PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Candidates with good communicationWilling to work in Semi voice processOpen for shifts ( currently the log out will be 11:00 pm IST, but may be Rotational Shift & Rotational Off)Rounds of interview (PIR, Voice & Accent, HR & Ops round)Essential Responsibilities Handle outbound calls and/or receive inbound calls regarding consumer past due on their credit card accounts Educate customers regarding their past due credits Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction Make use of negotiation skills to help Customer Setup payment arrangements to bring past due accounts current Comply with over-all call quality standards Adhere to company rules and polices especially on Time and AttendanceRequired Skills:QualificationUndergraduates/GraduatesExperience Fresher 5 yearsExcellent English Communications SkillsPassion for Collections through Customer servicePrior Collections/Customer Service experience is good to haveUnyielding IntegrityAbility to work in a challenging environmentFlexibility to work in US shifts (Willing to work in 24/7 work environment)Flexibility to work during Indian and US holidays.Knowledge of basic computer skillsDesired CharacteristicsExcellent problem-solving and analytical skillsEffective communication skills, both verbal and nonverbalProficient computer skills, including the ability to manage information in multiple windows, type while talking and utilize Microsoft Office (Word, Outlook, etc.)

Keyskills :
customer supportcustomer service

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