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Hiring for International voice process

0.00 to 4.00 Years   Hyderabad   19 Jun, 2023
RGS- RAISING GLOBAL SOLUTIONS PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Essential ResponsibilitiesHandle outbound calls and/or receive inbound calls regarding consumer past due on their credit card accountsEducate customers regarding their past due creditsMake use of problem-solving/decision making skills to achieve the highest level of customer satisfactionMake use of negotiation skills to help Customer Setup payment arrangements to bring past due accounts currentComply with over-all call quality standardsAdhere to company rules and polices especially on Time and AttendanceRequired Skills:QualificationUndergraduates/GraduatesExperience Fresher 5 yearsExcellent English Communications SkillsPassion for Collections through Customer servicePrior Collections/Customer Service experience is good to haveUnyielding IntegrityAbility to work in a challenging environmentFlexibility to work in US shifts (Willing to work in 24/7 work environment)Flexibility to work during Indian and US holidays.Knowledge of basic computer skillsDesired CharacteristicsExcellent problem-solving and analytical skillsEffective communication skills, both verbal and nonverbalProficient computer skills, including the ability to manage information in multiple windows, type while talking and utilize Microsoft Office (Word, Outlook, etc.)Virtual Rounds of Interview (Webex Interview):PIR (Personal Introduction Round)Voice and Accent RoundHR & Operations (Final) round

Keyskills :
customer supportcustomer service

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