Housekeeping Team Leader

2.00 to 3.00 Years Hyderabad 20 Apr, 2022

Job Location	Hyderabad
Education	Not Mentioned
Salary	Not Disclosed
Industry	Hotel / Restaurant
Functional Area	Housekeeping
EmploymentType	Full-time

Job Description

Is in charge of tidying and cleaning bedrooms, bathrooms and common areas every day Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints.Assign and review the work of the laundry team engaged in receiving, washing, ironing, packaging and delivering. Contributes globally to guest satisfaction and Mercures image through the quality of his/her work and exemplary behaviour.Helps foster customer loyalty by developing friendly and personalised relations with guestsRespects guests privacy while working (for example, by respecting the Do not disturb sign)Takes guests behaviour patterns into consideration, eg. knows whether to replace bathroom linen or notIf asked, explains to guests how to use certain equipmentRespond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Heeds any remarks made by guests and ensures follow-upInteract with personnel of the hotel in an efficient and friendly manner.,

Keyskills :
customer relationsslaqualitycoaching

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Housekeeping Team Leader

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