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International NonVoice Process

1.00 to 4.00 Years   Hyderabad   27 Mar, 2024
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    International Non Voice ProcessExp: 1 to 4 yearsSalary: 2.5LPA to 4LPAWe are hiring for International Chat Process only for immediate joiner( Customer support)Roles & Responsibilities:
    • Support through Chat.
    • Respond to customer complaints in a professional manner.
    • Attempt to resolve complaints successfully in accordance with established guidelines.
    • Ability to build rapport with the customer.
    • Ability to overcome objections and ask for the business.
    • Actively listen to the customer, and show empathy and patience
    • Learn and retain a thorough working knowledge of all existing and new processes and procedures
    Key Skills:
    • Preferred candidates with understanding on eCommerce websites.
    • Knowledge of mobile / computing products.
    • Should possess effective written communication skills and comprehension skills.
    • Excellent Typing Speed: (At least 30 wpm).
    • Excellent interpersonal, intrapersonal skills, team player.
    • Ability to organize and follow up multiple tasks/details with accuracy and timeliness
    • Ability to operate a phone system, personal computer
    • Ability to adhere to all organizational policies and procedures
    Eligibility Criteria:
    • Graduates & above (No backlogs & Not pursuing any regular studies)
    • Minimum 1 year of relevant Customer Service experience is needed.
    • Immediate joiners are preferred.
    • Willing to work in Night Shifts / Late Night Shifts.
    • Willing to work from office

Keyskills :
customer complaintscustomer complaint resolutioncustomer servicechat processnon voice processcustomer support

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