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Looking for Assistant Manager - Customer Service

3.00 to 7.00 Years   Hyderabad   27 Feb, 2023
MNR Solutions Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 5 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    NOTE- Candidates Must have experience in International BPOJob Role : Assistant Manager-Ambassador.Experience : Minimum 4 years of Team handling Experience.Qualification : GraduationLocation : Hyderabad, Hi-tech CityTime Shift : 6:30 pm - 3:30 AMCab Facilities will be provided.Roles & Responsibilities :
    • Understand The Cox Behaviors and consistently demonstrate them with customers.
    • Strengthen skills to effectively coach employees to demonstrate and support them in their goals.
    • Enable the success of The Cox Behaviors by encouraging participation and suggesting resources to employees and by providing feedback for ongoing improvement to leadership.
    • Maintain a positive atmosphere on the floor through planned employee engagement activities each month.
    • Develop and drive recognition and incentive opportunities that highlight the prominence of Customer Satisfaction metrics.
    • Coordinate with Client personnel to review and implement activities related to performance against the Customer Satisfaction metrics.
    • Review all metric driven initiatives and ensure they incorporate a balanced message maintaining the prominence of the Customer Satisfaction metrics.
    • Partner with the QA team to identify opportunities and excellence in Agent level performance.
    Requirements :
    • An outgoing personality that is comfortable in front of groups and individuals at all levels in the organization.
    • Passionate about results and able to communicate where opportunities exist in a productive and positive manner.
    • Ability to utilize data to identify trends, opportunities, and best practices.
    • Ability to teach techniques and skills to staff.
    • Knowledgeable of best practices on how to deliver messages to customers that may be frustrated.
    Interested Candidates can share their CV on hidden_email / hidden_mobile

Keyskills :
customer supportinternational call centerinternational bpo

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