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Manager - Customer Engagement/Service Delivery

5.00 to 18.00 Years   Hyderabad   27 Mar, 2023
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    - 12+ years of overall work experience, 5+ years of Management experience in Service delivery, Service Management and Quality & Knowledge Management in a service organization- Ability to connect with multiple functions (IT, HR, Purchasing, Finance and Insight & Data Services)- Very good knowledge of Service Management (ISM Service Management) frameworks, processes, best practices- Project Management certified (PMP-Silver)- Good understanding of Service Agreements and the supplier market for outsourcing services,

Keyskills :
service deliveryproject managementservice managementpurchasingoutsourcingService ImprovementIncident ManagementService DeskService Delivery Management

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