Manager-II, Risk Management

Job Description

As a people manager, you will provide leadership and administrative support to your team, manage operational productivity and quality targets, constantly meet/exceed service levels based on capacity and team delivery, execute road mapped projects with various stakeholders. In addition to being responsible for achieving and exceeding team s defined metrics through rigorous performance management, you will be expected to participate in strategic planning, project road mapping activities of the team. The right candidate is required to demonstrate performance in the following areas:Performance Metrics [Operate & Communicate] - By consistently leading the group of managers to meet the goals aligned to the program and improved customer experience and meet service levels as per targets. Will also be accountable to represent the performance of the team at various platforms worldwide. The candidate would need be able to dive deep on metrics and facilitate the solutions. Will be responsible for ensuring that the team delivers as per plan, and will actively work with various teams to on board resources for the team.Process [Continuous Improvement] - By delivering significant Business impacts and contributions to their company through improvement to quality, productivity, or customer experience. Work with various stakeholders within and outside BAD to ensure feature prioritization and delivery of process level improvements. The candidate will have to enable the team to deliver on improvements. Consistently demonstrates timely delivery of projects on roadmap to support the team and department vision.People [Communicate, People Development & People Strategy] - By developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his/her teams and accordingly upskill. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Should work towards creating a succession plan within the team. Should be able to hire the best for the team and for Amazon as well and be able to act as a mentor.Networking [Communicate] - The candidate also needs to communicate with multiple stakeholders within the organization - the peer group as well support functions to ensure smooth delivery of the processes being handled. Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud behavior., 6+ years experience in investigations, risk management, operations management 3+ years of people management experience. Previous experience in direct people management possessing essential leadership traits. Strong interpersonal and communication skills with the ability to communicate effectively in a diverse environment. Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders. Demonstrates ability to analyze data, using the data to drive decision making and problem solving. Fosters a positive team environment and collaboration within the site and globally. Easily approachable and cooperative; a team player that easily gains the trust and support of team and peers. Strong prioritization and time management skills, with a high degree of flexibility. Ability to embrace constant change with flexibility, good grace, and a bias for action. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. Demonstrates effective communication, composure, and professional attitude maintaining the highest standards of work ethics. Extensive experience as a people manager with consistent performance and display of strong leadership principles over the last 2 years. Exposure to a manager of manager roles Exposure to quality tools like Six Sigma, Lean operations

Keyskills :
six sigmatraining needsservice levelsdelivery of projects