Manager II , Training, LMAQ

Job Description

Job summaryAmazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.Amazon s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Training Manager to manage the training Charter, work in collaboration with Amazon s technology, product, business and operations teams to create solutions for our internal and external customers. Key job responsibilitiesLead and manage a team of Training Specialists and Senior Training SpecialistsProvide regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilitySet goals for self and the team to achieve department- or function-level goalsPractice performance management and hold team members accountable for performanceCollaborate with stakeholders and manage delivery plans on all training typesMake hiring decisions by objectively assessing the Trainer role candidates against critical leadership principlesPlans for future business requirements and communicates the same across all stakeholder groupsDelegate responsibilities and provide stretch opportunities to team members thereby assisting in potential career growthModel effective verbal and written communication which includes writing project/program docs and also contributing to business reviewsOwn regional performance for Training related metrics and use RCA (root cause analysis) learning to collaborate with stakeholders to build PTG (path to greens)Key job responsibilities Support the planning, scheduling, and coordination of process training for LMAQ team Manage, coach, assess and develop the internal trainers and coordinate their work Partner with stakeholder teams to identify appropriate training curriculam for strategic training initiatives, ensuring that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology Team with other Training Managers to set and execute the training strategy, infrastructure, best practices and continuous improvement efforts. Ensure complete, accurate and timely data collection and communication by trainers Drive change management strategies. Deploy, project manage and program manage instructional development activities to support investigator performance levels ongoing. Partner with LMAQ Leadership in interim and final evaluation of learner outcomes and performance to determine next steps Lead by example, modeling Amazon s leadership principles Travel Required (upto 10%), Bachelors degree or higher (Any Stream).Experience with process improvement/quality control tools and methods.Previous experience as a Training, Operations, Project or Program Manager directly managing and developing front-line trainers or supervisors Experience in understanding performance metrics and developing them to measure progress against key performance indicators Intermediate MS Office skills.Excellent verbal and written communication skills. Masters degree or higher (Any Stream).Demonstrated ability to lead diverse talent within teams Leadership experience in coaching, training and performance management Experience in training, facilitation & learning methodologies Advanced MS Office & SQL/Quicksight skills.Excellent verbal and written communication skills; experience writing executive level program reviews.

Keyskills :
drive changechange managementdata collectionkey performance indicators