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Manager - Operations & Process Improvement - eCommerce

4.00 to 9.00 Years   Hyderabad   20 Jul, 2022
Phenom Placements
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Experience : 4+ yearsResponsibility :- Establish SOPs, process controls, recommend revisions and ensure alignment with business goals- Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams- Perform data analysis on trends observed and recommend solutions to the product and BD teams- Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust- Perform high level failure (error) investigations which may be either operational or business specific in nature- Establishes key reporting/MIS for functional area & write strong, well-structured and detail oriented reports in a clear, concise and audience-specific format- Ability to effectively lead a small team, ensuring career coaching and strength alignment- Drives continuous improvement and contribute to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and own specific action or change- Demonstrates the ability to dive deep into a problem, performs root cause analysis, and identifies constraints to recommend a solution- Manage operations, perform capacity and resourcing analysis and provide staffing recommendations- Interacts with multiple stakeholders to communicate on operations and represents data/metrics information and project reviewsQualifications :- Bachelors degree (preferably in technical discipline) and minimum 4 years of relevant working experience including hands on ops experience, designing quality, operations processes and reporting governance - Strong familiarity with databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and ability to work with large data sets- Excellent oral/written communication & data presentation skills, including an ability to effectively communicate with both internal and external stakeholders- Experience communicating and handling cross-functional programs including project stakeholders, technical program managers, and software development teams- Advanced computer literacy in Microsoft Office applications, especially MS Excel, Word & PowerPoint- Passion for innovation, automation, and operational excellence- Should show high ownership and institute process improvements wherever needed- Can adapt well to changing circumstances, direction, and strategy- Ability to effectively lead a small team, ensuring career coaching and strength alignment,

Keyskills :
data analysismicrosoft officeprogram managersdata presentationcomputer literacyworking experiencepresentation skills

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