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Openings For International Voice Process

0.00 to 4.00 Years   Hyderabad   26 Mar, 2024
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job description GreetingsFrom IntouchCx!About IntouchCx:IntouchCx is a global customer care and technology company. With over 20 years of experience, 18,000 team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands. About the Job: Weare looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers. As a Customer Service Associate, You Will Work in Voice and BO process or in blended process Document the workflow with a typing speed of at least 30/WPM . As a Customer Service Associate, You Have
    • A minimum of 6 Months of experience in U.S. voice process A post-secondary degree in any major Institute Fluency in spoken English Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer Excellent communication skills and high emotional intelligence Excellent problem solving and customer service skills Strong analytical & Interpersonal skills The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure A flexible schedule Must be okay to work nights
    Benefits of working as a Customer Service Associate:
    • An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities Transport while working on-site Medical Insurance PF and ESI / Health Insurance 2 way transportation both pick up & Home drop Incentive plans based on performance 5 working days with 2 week offs
    Preferred Skills/Abilities/Exposure:
    • Graduate/Post Graduate/UG is Also Fine Should possess effective and excellent communication skills (Verbal & Written) Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts 100% Work from Office Must have worked in U.S. voice process for at least six months
    For more info, you can contact the below number:Supriya HR or reach me on hidden_mobileor hidden_email

Keyskills :
voice processbpo voiceinternational voice processinternational call centercustomer service

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