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Operations Manager ITES(BPO)

8.00 to 13.00 Years   Hyderabad   31 Mar, 2023
MILLENNIAL JOBS (OPC) PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 7 - 14 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Hey There.We Openings for OPS Manager Hyderabad locationsExperience:8 - 14 yr(s).Salary:8 - 12 Lac(s)Location:Hyderabad/SecunderabadBusiness Acumen:Process Metrics review with the senior management and the teamIdentifying, recommending and implementing ways to increase the productivity and the quality of the teamAdherence to company policiesEnsuring the process meets the defined Service LevelsISO and HIPAA compliance Drive ResultsPlanning & Organizing:Creating Growth Path/Succession Planning for the processEffective Resource UtilizationDirecting & MonitoringDefine and review KRA of Leads and AMs Manages day to day Operations.Control Absenteeism and Attrition in the ProcessAccountabilityTimely reporting of deliverables like Performance Incentive, Internal Dashboards.Attend to Process Escalation and provide effective solutionsResponsible for Balance Score Card and its parametersAttend to Client calls, Status Meeting and Client Feedback.Review and Regulate SOP (d) Problem Solving & Decision makingIs able to identify problems and take decisions independentlyProvides solutions to individual and organizational challengesPeople ManagementManaging SelfIdentify and participate in training / developmental programsInspiring Others / Managing TeamsCoaches and mentors Team Leads & AMsHiring as per the process requirementsWorks with Cross-Functional Teams to ensure that both internal and external customers needs are met. Desired skill setsProcess SLATelephone etiquettes / MS office / Effective communicationGood analytical skillsPeople Management (Feedback and Counseling)PresentationCoaching and MentoringCTC : 13.4 LPAFor More Deatils plz feel free to cal me or whats app me @hidden_mobile

Keyskills :
sla managementoperations management

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