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Outbound Calling-Voice Process

0.00 to 4.00 Years   Hyderabad   09 Oct, 2021
LADDER STEP HUMAN CONSULTING PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Greetings from Ladder Consultancy.Hiring for Customer Care Executive-Outbound calling/Presales Executive/Collections ExecutiveQualification: Inter/UG/PGExperience :0-5YCTC:2.0- 4LPA(Depends on last drawn salary)Languages: English+ Hindi or any regional languageWork location: HyderabadJob Summary

  • To recover dues of delinquent customer as per allocation through in-house as per RBI guidelines and as process & policies laid down by the organization within set timelines.
  • Coordination and support to field team to ensure timely resolution of cases.
  • He/she would be responsible for collection of overdue accounts of customer is all buckets and for various products through Tele-calling. (targets on productivity and collections as per product/bucket as per the organization policies)
  • Maintaining detailed feedback file in required format, maintain trails on the collection portal
  • Should be able to resolve customer queries and escalate as when required (as per specified grid)
  • Collect customer payments in accordance with payment due dates
  • Utilize various skip tracing tools and collection strategies to locate the right party in order to negotiate payments.
  • Make outbound calls in a professional manner and improving customer relations.
Interested can contact immediately.Regards,SandhyaTeam lead-HR72888858668919687097

Keyskills :
voice processphone bankingcustomer carelead generationcold callingbfsi salesoutbound callingbpotelecallinginbound callstelesalessalesoutbound salescollectionsbanking salescollections process

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