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Patient Relationship Officer

0.00 to 4.00 Years   Hyderabad   15 Feb, 2023
Open Mind Services Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaAllied Health Services
EmploymentTypeFull-time

Job Description

    Thehe ideal candidate should be highly soft spoken and ready to work in customer support. Customer Service Executives are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints and provide information.Roles and Responsibilities:
    • The associate will be responsible for handling incoming and outbound calls from customers/Patients.
    • Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.
    • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
    • Associate must reply to those queries in a set format.
    • Responsible to book the doctor appointments on a web portal.
    • Comfort the customer in case of emergency.
    • Transfer the call to other departments if required etc.
    • Handle all the complaints of customers and pacify them.
    • Responsible to take the feedbacks from the customer and share with the concern person/deptt.
    • Taking follow-ups from management for the complaints and feedback closure.
    Competencies and Skills Required:Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:
    1. Good communication skills
    2. Ability to listen proactively
    3. Problem solving skills
    4. Good interpersonal skills
    5. Ability to handle work well and maintain quality
    Qualifications/Other RequirementsAny Graduate/Preferably Science Graduate0 to 3 years of experience in Customer Service.Should be fluent in English/Telugu/Marathi/Oriya & HindiCandidate should be comfortable with Rotational Shifts & Week offs (Night shifts also). ** *No night shifts for female.Designation:Patient Relationship OfficerBenefits:Provident fund (PF)ESIPaid leaves / Leave encashmentWorkdays per week: 6 days (Rotational week off)Contact - Aarti/Reenahidden_mobile/hidden_mobileWalk-in Venue:Open Mind Services Limited3rd floor,Jayalakshmi Towers, Prakash Nagar, BegumpetHyderabad - 500016, Telangana

Keyskills :
start hospital call centeryashodha hospital call centerexcellent communication skillsapollo call centerbegumpet

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