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Process Associate 2

0.00 to 4.00 Years   Hyderabad   17 Jul, 2023
WATERLEAF CONSULTANTS (P) LTD
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Role Summary/Purpose:Customer Service Representative To Answer Phones to respond to general Customers inquiries, concerns and complaints. Arrange for service requested by the Customer. Project a professional Company image through Phone interactionEssential Responsibilities:
    • Service calls from Customers based out of US
    • Solve queries and concerns on the call
    • Arrange for Services required by the Customers
    • Provide Customer with Product and Services information
    • Follow up on Customers inquires and resolve
    • Recognize, document and alert the Supervisor of trends in Customers calls
    • Recommend Process Improvements.
    Qualifications/Requirements:
    • Freshers / Experienced External Candidates can be considered.
    • Education qualification: Minimum 10+2 and above
    • Should have Customer Centric Attitude.
    • Excellent English Language Communication Skills.
    • Working Knowledge of Computers.
    • Professional Phone etiquettes and ability to work with teams.
    • Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well.
    • Should be Open to Change.

Keyskills :
customer carebpo voicesalescustomer servicecross sellingupsellinginternational voice processcall centre voice

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