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Process Associate - Content Moderation - Arabic/Urdu + English

0.00 to 3.00 Years   Hyderabad   02 Nov, 2022
Genpact India Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Process Associate, Content Moderation We re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment Responsibilities Provide resolution to maintain standards of quality Review content and provide resolution based on prescribed guidelines Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers Qualifications we seek in you Minimum qualifications Any Graduate (PG an added advantage) Freshers are eligible Fluent in Read/Write in English & Arabic/Urdu LanguagePreferred qualifications Effective probing skills and analyzing / understanding skills Problem solving skills with customer centric approach Must be able to work on a flexible schedule (including weekend shift work),

Keyskills :
customer relationsinsurancequalitysalessapcustomer focusproblem solvingcustomer servicecustomer centricflexible schedule

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