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Process Associate - Customer Care

1.00 to 4.00 Years   Hyderabad   27 Mar, 2023
Genpact India Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Process Associate, CollectionsCollect the delinquent amount from the customer over the phone or take promises from them on making the payment Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution Inbound & outbound calling Provide payment plans basis customer requirement Maintain a deep understanding of client process and policiesQualifications we seek in you Minimum qualifications Graduate (in any stream) Excellent Communication Skills (verbal and written) Preferred qualifications Good customer handling skills High Energy level Effective probing skills and analyzing / understanding skills You should be able to work on a flexible schedule (including weekend shift),

Keyskills :
customer relationsinsurancequalitysalessapcustomer focus

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