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Process Associate - Customer Care Non Voice

1.00 to 5.00 Years   Hyderabad   23 Apr, 2021
Headstrong
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Process Associate , Customer Service- Non-Voice We re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger collaborative environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, multifaceted environment Responsibilities

  • Provide resolution to maintain standards of quality
  • Recognize trends and patterns and raise issues timely
  • Provide insights to help improve the support to the users
  • Maintain a thorough understanding of process and policies
  • Provide excellent customer service to our customers
Qualifications we seek in you Minimum qualifications
  • Any Graduate (PG an added advantage)
  • Freshers are eligible
  • Proficient in English
Preferred qualifications
  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach
  • Able to work on a flexible schedule (including weekend shift work)
,

Keyskills :
customer relationsinsurancequalitysalessappostingcustomer carecustomer focusproblem solvingcustomer servicecustomer centric

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