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Process Associate_ IT Support Executive - Operations - ITO

1.00 to 3.00 Years   Hyderabad   23 Apr, 2021
Headstrong
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

JD for Consultant _ JD for Process Associate_ IT Support Executive Function : Operations Hyderabad IN With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Consultant _ JD for process Associate_ IT Support Executive

  • Business fluency in English
  • Confident communication skills (written, verbal and interpersonal)
  • Incident Management (L1 Support/ L2 Support)
  • Handling incoming calls, emails and chat
  • Creating of tickets, following up on the tickets created, informing users on resolution provided, confirming the issues resolved, closing of tickets.
  • Ensuring post-review of priority 1 incidents.
  • Notifying the participants in the Incident Management process when standards and procedures are not being followed.
  • Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion.
  • Highly organized and efficient
  • Ability to fit well into the team
  • Excellent administrative and IT skills (including Application Support)
  • Experience with Windows operating systems
  • The ability to work independently and in a remote team
Must Posses
  • Experience working in a similar role
  • Business fluency in English
  • Facilitation skills including strong oral and written communication
  • Technical documentation
  • Ability to execute multiple projects simultaneously.
  • Technical skills: infrastructure skills
  • ITIL Certification
Qualifications Minimum qualifications Bachelors Degree required. Preferably in Computer Science, Information Systems, or related field. Business fluency in English; Confident communication skills (written, verbal and interpersonal) ,

Keyskills :
customer relationsinsurancequalitysalessapit supportpostingfollowing upcustomer focuscomputer scienceoperating systems

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