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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Process Associate L1 Service deskLevel 1 supportGood customer service orientation Demonstrable ability to handle various tasks with little to no forewarning Ability to react quickly, lead and perform especially during critical/catastrophic events Comprehend the issue, search on Knowledge Management Tool and communicate/narrate efficiently Document & add new issues/solutions to Knowledge Management Repository Use of soft skills - Listening, Emotional intelligence, Courtesy etc. Utilize professional techniques to retain & delight customers. Provide quality service & resolve concerns efficiently Above all, take full ownership of the Incident from Creation to Closure Qualifications we seek in you! Minimum qualifications Graduate in any stream Preferred Skills: Good interpersonal and Communication skills Should have understanding of below Technical Skills: Basics of Networking Win NT/2000 MS Office 2007, 2010 IE6 & IE8 OS - Windows XP, Win7, Win 10 Outlook 2007, 2010, 2016 PC/Laptop/Handheld/Printers,
Keyskills :
customer relationsinsurancequalitysalessapcustomer service orientationms officewindows xpsoft skillspostingservice desk