Product Manager

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and Technology Job DetailsSalesforce, the Customer Success Platform and the worlds #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World s Most Innovative Company according to Forbes, and one of Fortune s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha (family) spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us on what will be the journey of your career!Department Description:Trusted customer success is our #1 value. The success of Salesforce customers is due to the continuous delivery of innovation combined with the highest level of availability, performance, and security. The Technology Service Delivery product team works with multiple cross-functional teams such as product, infrastructure, sales, services, marketing, finance, and legal to:

• Drive the Service Delivery product portfolio (availability, performance, and security/compliance features)
• Promote the cloud-scale architecture and technology that powers the world s most trusted enterprise cloud

We deliver leading-edge positioning, compelling content, thought leadership, and enablement to increase customer-experienced performance and availability. Role Description:The Salesforce Technology Service Delivery product team is looking for a Senior Product Manager who has in-depth knowledge of cloud-scale architectures and is dynamic, creative, and has great interpersonal skills to help differentiate and grow our business. A primary function of the job includes partnering as the technical subject matter expert for the Salesforce cloud-scale architecture and technology. Your skills and expertise will be applied to investigating technology challenges and creating content that conveys our vision and strategy, understanding market needs and trends, and collaborating with sales and services to deliver innovative Salesforce technical products, services and programs. In this role, you ll act as a trusted advisor and need to leverage your product management skills to help solve problems by prioritizing and driving the Service Delivery product portfolio roadmap.Position Responsibilities:

• Promote the Salesforce Service Delivery and cloud-scale architecture / technology through scalable technical messaging / positioning programs
• Drive the Service Delivery product portfolio roadmap (availability, performance, and security / compliance features across all Salesforce products, and in all geographies
• Increase customer performance and availability by conducting postmortem outreaches and acting as an advisor service
• Represent Salesforce as a technical subject matter expert at customer interactions, industry and corporate events, and through community sites and social media
• Represent the customer by being their champion and voice. Build impactful, personal customer relationships. Bring the customers voice into the creation process.
• Work closely with cross-functional teams to drive the business & product strategy, then track, measure, and report against objectives
• Develop compelling materials to market our innovation, cloud-scale architecture, roadmap, applications, processes, security, and reliability across all Salesforce products, and in all geographies

Requirements:

• 5 years experience in technical product management / product management / product / service engineering for a high tech company (cloud experience preferred)
• Background in cloud-scale architectures / technologies
• Experience in messaging / positioning / communicating cloud-scale architectures and technology to internal and external audiences
• Proven ability to set a vision, excite and lead (directly and / or by influence) cross-functional multidisciplinary teams to achieve a product vision
• Experienced and effective in high-stress, challenging customer situations (rebuilding trust scenarios with customers following technology impact)
• Strong affinity for metrics and a bias toward data-driven decision making
• Hands-on ability to create a range of technical product assets (presentations, web and copy content, email campaigns, media, etc )
• Exceptional communication skills, including writing and executive presentations
• Self-motivated individual capable of working in a fast-paced, startup environment, both remotely and in person.

Desired Skills and Experience:

• Experience and a good understanding of Salesforce and the primary products (Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud)
• Product Management based training and accreditation
• SaaS/PaaS based core services/infrastructure product development experience
• Core services / infrastructure product development experience
• MBA preferred

*LI-YAccommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.Salesforce welcomes all.,

Keyskills :
product managementproduct developmentcommunity sitesdeliverytechnical product managementequal employment opportunityservice deliverymarketingtechnical subject matterproduct strategysalescorporate events