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Production Support Analyst - S&T

5.00 to 9.00 Years   Hyderabad   24 Dec, 2020
Synchrony International
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Role Summary/Purpose:In this dynamic role, the Production Support Analyst will be responsible for release & defect management of Agile projects/products and technology improvements for applications/technology supported by Strategy & Transformation. The position requires the candidate to take a leading role to work with the cross functional teams, both internal and external.Essential Responsibilities:

  • Partner with Business and IT to prioritize and drive execution collaboratively for SPRINT/project releases across different channels
  • Support the validation process on the project/sprint release day and track the pending validations to ensure closure with proper results.
  • Work across multiple function groups including Ops, IT, Risk, Fraud, Compliance, in coordinating defects/configuration changes/enhancements identified for the respective Product/Platform. Ensure proper ownership of these defects/ changes, including any emerging issues.
  • Provide updates on all major releases to Senior leadership team including Site Leaders, Functional leaders, and Operational Leaders.
  • Maintain a constant understanding of current and planned functionality of the respective application/platform within the Agile products.
  • Participate in Improvement projects as needed by the business.
  • Co-ordinate Functionality Overview sessions with the Sites (as and when applicable).
  • Maintain a tracker for all projects release/Issue management and analyze trends.
  • Follow up with business/IT/Compliance and work towards a closure of identified EGRC issues for EO applications.
Qualifications/Requirements:
  • Bachelors degree in any discipline
  • 5 years experience in a financial service, Enterprise Operations.
  • Non-exempts only from Training/S&T/CQMT are eligible to apply.
  • Ability to work in flexible shifts.
  • Thorough knowledge of call center process and applications.
  • Excellent analytical, decision making, execution and problem-solving skills.
  • Excellent organization, prioritization and time management skills.
  • Experience and ability to work with multiple levels of management including stakeholders.
  • Excellent verbal and written communication skills.
  • Experience of working with global and virtual teams.
  • Proficient with Microsoft Suite including Word, Excel, PowerPoint, One Note and Outlook or comparable software application.
  • For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
  • Inform your Manager or HRM before applying for any role on Workday.
  • Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
  • Must not be any corrective action plan (First Formal/Final Formal, PIP)
  • Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
  • Last annual performance rating should at least be Strong Contributor/Critical Talent
  • Existing Level 5,6 & 7 are eligible to apply, will be considered for Level 8 if selected
  • Level 08 may be reviewed for Level 09 if selected
  • Existing Level 09 will be offered Level 09
Desired Characteristics:
  • Experience in leading/participating in conference calls at Portfolio/Site level.
  • Experience of working with Vendor Consultants and Customers (internal Clients/end-users)
  • Agile certified.
  • Technical skills in areas of Mainframe, RDBMS, Java technologies.
  • Share point skills will be an added advantage.
Grade/ Level: 09Job Family Group:Financial Services Operations,

Keyskills :
sqlunixproduction supportsql serverslaproblem solvingtime managementdefect managementcorrective actionwritten communicationcall center

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