Program Leader - Training

Job Description

R1 RCM India is proud to be recognized amongst Indias Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.Job SummaryThis is a leadership role within Technical Training Team and will have 2-3 training managers and approximately 20 trainers reporting in. The job entails managing domain, process & technical training for the aligned business unit(s). The selected candidate will be responsible for designing, improving, implementing and measuring. technical training processes for both new hire population as well as existing staff in various operations roles. These processes will include job readiness, training needs identification, training transitions for new processes, creating and deploying content & knowledge management strategies and measuring training effectiveness at various levels. The incumbent needs to be proficient in program and project management with in-depth understanding of traditional and modern training methods. Proficiency in Learning Management Systems and experience in learning path creation and management is a must. The candidate will be required to understand the business operations and decision making processes, provide consultancy and be able to produce targeted and tangible results via effective and efficient workforce in line with companys objectives.Perspective ResponsibilityCustomer Stakeholder management: liaison with business operations teams, quality assurance team, hiring team, design & development team and other functions for delivering on business goals Manage communication routines with stakeholders at one to one level, group level, business unit level (Training reports, new program communication, process/product knowledge updates/enhancements) Represent training team in client calls, project meetings and reviewsInternal Process / Operations /Learning & Development Manage end to end training processes. Content creation-maintenance-deployment-measurement New hire training planning, delivery, effectiveness, deployment time, throughput & cost measurement Training needs identification to remediation Transition training for new processes Scoping of how training will get transitioned, documentation, resource management, training delivery for pilots and ramp ups i.e. training measurement, analysis and reporting Project & program management of key training transition projects, new learning programs etc. Leading the aligned training team: performance measurement routines, reviewing utilization & deployment, coaching and development basis individual development plans Identify areas of improvement, launch and drive initiatives for enhanced experience for trainee, business & trainers and deliver positive business impact Partner with onshore training counterparts to ensure alignment to standard curricula, processes etc. Be self driven & motivated, and focus on self-development per the agreed development plansSecondary Responsibilities Lead/Participate in internal business projects/intra team initiativesMeasurable Deliverables Standardization - collaborate with other training divisions and stakeholders to standardize the training delivery, content (including redesign), roles, etc. Process Efficiency Identify opportunities for improving training efficiency (trainee facing as well as trainer facing) Manage training delivery planning & execution ensure all training is delivered on time, based on business go-live dates as per the pre-defined thresholds Professional Growth Performance management, development & engagement of the training resourcesQualifications : Graduate in any disciplineTechnical Skills Experience in training in RCM industry or Healthcare industry Work experience in a similar role Familiarity with the methods and principles for designing programs to teach, train and instruct both groups and individuals, including the means of assessing the effects of training Strong customer and personal service skills, including customer needs assessment, evaluation of satisfaction and ensuring quality standards of service Excellent communication and leadership skills Hands-on experience with project management and budgeting Ability to lead multiple priorities/projects simultaneouslyExperience : Minimum 15 years work experience, with atleast 10 years in training function and 6 years as people managerBehavioral Skills Strong written & verbal communication Stakeholder management Decision making and problem solving skills Analytical Skills Ability to work effectively even in ambiguityWorking in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.comVisit us on Facebook,

Keyskills :
Training ManagementProgram ManagementProject ManagementLearning Management SystemsContent CreationStakeholder ManagementCommunication SkillsLeadership SkillsBudgetingCustomer ServiceAnalytical SkillsProblem Solving