Program Manager, Recruiting Services

Job Description

Program Manager - Recruiting ServicesOverview: AMAZONAmazon.com strives to be Earths most Customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.About Amazon India Development Centers:Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.About the Team:Amazon Recruiting Engine Team is reinventing how we recruit at Amazon. Recruiting the right candidates across all of Amazon is critical to our ability to innovate and build on behalf of customers. As the search for talent becomes more competitive, we are bringing together recruiting, science, tech, programs, and process teams to find and hire candidates who raise the bar more quickly and efficiently. Within the Recruiting Engine, this position is for the Recruiting Services team which comprises of scheduling and non-scheduling activities and has the following teams: Employee Referral Program, Students Program, Rehire Eligibility, Systems Support, Candidate & Travel Expense Management, Internal Loops Scheduling, Online Assessments, and Phone Screens.Position Description:Join Amazon s Recruiting Services organization and help make a difference for all Amazonians! Recruiting Services is recruiting for a Program Manager position in Hyderabad, India location to join its team. In this role you will lead some of the new key strategic projects that are to change the way we operate our business over the next few years, with high visibility to the business, manage teams working on new projects. We are looking for someone with strong experience in program management and process excellence. Driving programs to improve employee and candidate experience will be of utmost importance in this role. You will get an opportunity to collaborate with the broader regional recruiting teams and global program teams to partner and standardize processes that ensure seamless recruiting experience to all our Customers., Educated to degree level. 5+ years of relevant program/project management experience, preferably in HR. Self-starter, strong drive, bias for action and result oriented. Works effectively as part of a global team, possessing strong analytical, organizational, and problem solving skills, can flourish handling multiple tasks, workload, changing priorities, and tight deadlines Great organizational skills with exceptional follow through and attention to detail Enthusiastic team player with a strong drive to create a positive work environment. Excellent written and verbal communications skills - able to interface with all levels of the organization, specific strength in influencing decision makers and managing expectations Assess new initiatives and projects to evaluate how they can support the strategic goals of Recruiting Services and its growth. Develop and drive programs to improve quality and efficiency of service through defect elimination in partnership with RS delivery teams. Develop long term sustainable mechanisms and Standard Operating Procedures. Partner with Recruiting Services teams and implement best practices, provide suggestions and/or lead automation and technology based solutions. A formal qualification in project management is desirable. Experience in Regional/Global projects and/or leading cross-functional projects would be advantageous. Proven experience and expertise in HR within an intense fast paced customer driven environment. Experience of working in a shared services environment and of the elements required to support the development of services, such as process redesign, call centre related systems and customer centric design.Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.

Keyskills :
managementdeliveryshared servicesprogram managementproject managementproblem solvingcustomer drivencustomer centricagilebias for actionprocess redesigncall center