Returnship Program- Support Engineer

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success Group Job DetailsDiscover the next chapter of your careerAt Salesforce, we are committed to our values of Trust, Customer Success, Innovation, and Equality. As part of living these values, we have created a pilot program to support women to commence, or recommence, working in tech and help address under-representation and barriers to re-entry. The pilot will kick off in 2022 and will involve a six-month program where successful candidates will be employed by Salesforce India and work and learn alongside our teams. Participants in this pilot program will be connected with Salesforce employees (including other program participants) from around the country who are interested in building their careers in our industry. Successful candidates will be matched with a mentor, receive technical training from Salesforce leaders, and have the opportunity to start to build a professional brandWhat will you do at Salesforce You will get an opportunity to assist 3rd-party developers to troubleshoot their integration with salesforce.com APIs and implementation of other Salesforce.com ProductsYou will work with the Front-End Web Developers and Database Administrators and deliver an excellent customer experienceThis involves debugging, troubleshooting, and owning responsibility to see that the issue is fully resolvedProvide feature explanation and coding best practicesCreate knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer communityJob CategoryCustomer Success GroupJob DetailsSalesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today were delivering the next generation of social, mobile, and cloud technologies that help companies redefine the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the Worlds Most Innovative Company according to Forbes, and one of Fortunes 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team, and celebrating success.Required Skills/ExperienceBTech/MTech/MCA preferred with a strong academic recordMinimum 1 year of career break.At least 2 years of prior experience in software developmentStrong programming skills in C/C, Java/J2EE or .NETExcellent understanding of Computer Science fundamentals as proven through a superior academic recordExperience in developing either user interface or system-level softwareUnderstanding of Internet technologies: Firewalls, web servers, web proxy servers, etc.Understanding of database concepts, Data management (Oracle/RDBMS/SQL)Understanding of Web Services (SOAP, REST, WSDL, XML, XSLT, XQuery)Excellent written and verbal communication skillsTechnical Support experience preferredAbility to communicate technical concepts clearly and effectivelyAnalysis, troubleshooting, and problem-solving expertiseAbility to effectively prioritize and escalate customer issuesAbility to quickly and optimally understand and translate product and business requirements into technical solutions whilst adhering to the agreed specificationTo timely update the tasks per the severity levelsEffective communication and interpersonal skills to be able to establish rapport with people at all levelsThe ability to work in teams as well as independentShould be patient, persistent, and attentive to details with a strong work ethic and Organizational SkillsShift TimingsAMER & EMEAWork during European Time zone (12:30 PM - 09:30 PM) IST or (1:30 PM to 10:30 PM) IST - Depending on Daylight Savings TimeWork during Amer hours (Eastern Standard Time - 5.30 PM/6.30 PM IST & (Pacific Time zone - 08:30 PM/09:30 PM IST) onwards depending on Daylight Savings Time), work hours can change depending on Business requirementsPosting StatementAt Salesforce, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com andSalesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce.com andSalesforce.org do not accept unsolicited headhunter and agency resumes.Salesforce.com andSalesforce.org will not pay any third-party agency or company that does not have a signed agreement withSalesforce.com or Salesforce.org .AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .Salesforce welcomes all.,

Keyskills :
lanweb servicesequal employment opportunitynetworkingswitchestroubleshootingcustomer relationship managementoperating systemsknowledge baseweb serversfront end