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Senior Manager- Implementation

5.00 to 7.00 Years   Hyderabad   23 Apr, 2021
Headstrong
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

SM, CMV Implementation In this role, we are looking for a Manager whose objective is to support Management from an operational, project life cycle and service standpoint, by handling stakeholder requests, solving teams questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives. Responsibilities

  • Manage Multiple accounts and their SLA
  • Enable root cause analysis and provide a fix
  • Track and monitor SLAs for governance and control
  • Ensure service SLAs are met
  • Call out to support and/or implementation team and vendors as needed
  • Coordinate with client, operations, and IT support teams
Qualifications we seek in you! Minimum qualifications
  • Excellent Experience in Operation and project management
  • Good communication skills, proficient in English
  • Experience in problem solving and design
  • Good in risk handling and proactive planning
Preferred qualifications
  • Experience in Finance and accounting domain
,

Keyskills :
financesalesltdmisaccountancyproject life cycleroot cause analysisit supportlife cycleroot causepostingcustomer focus

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