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Service Desk Manager

8.00 to 13.00 Years   Hyderabad   27 Apr, 2023
Ara Resources Private Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 16 - 18 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    About the Company:ARAs client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally through a combination of technology know-how, domain, and process expertise. The accolades it has been garnering can be attributed to their undeterred focus on delivering quality solutions across verticals that meet the challenging requirements of their esteemed customers. They have also been ranked 29 of the 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.Role:Operations Manager (Service Desk)Roles and ResponsibilitiesA mid-senior level EUSS lead to manage a shared delivery of unto L2 support. The Individual should be a technologyenthusiast, experienced stakeholder management with exposure to Remote Desktop Support on Virtual Desktops, Win 10and O365 related environment, Identity && Access Management, Service Catalogue creation for zero touch request fulfillmentand Identifying transformation potential across EUSS domains.Technical Skills: Good experience in providing technical support on various M365 features && concepts Good experience/Knowledge providing support to modern end point environments (VDI/Cloud, etc) Good troubleshooting skills in various versions of O365 at the user level as a first level resolution Good troubleshooting and administration skills in MS Teams/OneDrive at the user level Good troubleshooting on Windows 10 OS && the applications Previous experience in supporting remote Desktop && O365 Infra support Knowledge of Active Directory concepts preferredProcess Skills: Excellent Analysis and Documentation skills Incident, Request and Problem Management Skills Sound ITIL knowledge Operations Management SLA Management Performance Management Capacity ManagementBehavioral Skills: Effective Business Communication Coaching for Success Resolve technical issues of projects Business Acumen Create a learning culture Channeling Innovation Intelligent Risk-Taking Managerial Courage Motivating Others Championing Change Identify and Build Talent Managing Stress Relating to others Influencing others Insight into customers mindset Solution based approach Personal credibilitySelf-Development Follow Through Organization Agility Recognize EffortsQualification: At least 2-4 years of work experience in supporting Win 10 Remote desktop && O365Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college Preferred certifications on the below
    • Win 10 - MD-100
    • O365 . MS-100 , MS -500
    • ITIL

Keyskills :
remote supportservice desktechnical support

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