skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Executive

0.00 to 5.00 Years   Hyderabad   12 Jun, 2023
Iza Medi Technologies Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 50,000 - 2.5 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

    Job DescriptionManage the Customer Service Support team to respond to customer inquiry with accuracy and urgency- with an emphasis on improving service levels, increasing customer satisfaction, and improving resolution time and other key metrics.Recruit new and mentor existing team members by assessing training and development needsDAY-TO-DAY RESPONSIBILITIES:Managing a high-volume service escalationfrom centers and data entry teamCRM Management-Serve as an escalation point for critical customer issues; serve as a liaison to other internal departments and stakeholders.Warranty claims management. Manager will drive the overall resolution time reduction of warranty claims, demonstrate cost control manage outsourced vendors.Manage and measure the effectiveness of the customer service department, providing status updates to leadership.Develop, own, and execute an effective staffing plan for Customer Service using data driven forecasting techniques.Maintain and improve in-depth product knowledge, as well as understanding of company systems and processes.Enabling the service team to be customer-centric and provide an amazing experience, and doing so by keeping them accountable and removing roadblocksKnowing the organizations products inside and out to step in on escalated customer issues that the team is unable to resolveMeasuring and reporting to other stakeholders regarding the efforts and successes of the customer service departmentContinuing to iterate ways to improve performance, efficiency, and efficacy based on metrics and customer feedbackKEY RELATIONSHIPS:External Customers, Sales, Manufacturing, Quality, Engineering, Supply ChainQualificationsBachelors degree in Business or related fieldMinimum of 2 years of experience managing a large, complex, customer service teamDemonstrated experience attracting, developing and retaining outstanding talentAbility to motivate, energize, align and promote change in others related to a common purpose and objectives.Demonstrated ability to quantify and drive customer experience performance improvement (i.e KPIs; etc.)Strong problem-solving skills and ability to apply quantitative approach to measuring customer experience, product usage and customer satisfaction to drive improved performanceOutstanding communication skills, both oral and written with excellent presentation skillsCRM & MS-office, Advanced Excel Experience a plus

Keyskills :
warranty analysiswarranty managementescalation processwarranty handlingservice availability

APPLY NOW

Service Executive Related Jobs

© 2020 Skillindia All Rights Reserved