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Sr. Support Manager

5.00 to 9.00 Years   Hyderabad   04 Jan, 2024
Freyr Energy Services
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryPower / Energy
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    The candidate will be responsible for the overall project coordination, customer experience and maintenance support for both Commercial & Industrial and Residential projects, across the country. The candidate will lead project coordination team, customer experience and O&M team.Location: HyderabadReports to: GM - OperationsTravel: ModerateRoles and responsibilities: Project Coordination To lead and manage the team in all project coordination activities for various solar projects that are underway. Ensure regular coordination with external and internal stakeholders for expediting approval, as and when required. Coordinate with various State Heads and be upto-date with the project status. To track & maintain dashboards to track TAT & performance in areas such as site survey completions, DPR Approvals etc. Customer Support To ensure that all post-sales inbound and outbound communication are planned and executed as per the pre-set intervals in the overall project. timeline. O&M and QC To manage the team to ensure all quality assessments and maintenance activities at the sites for both rooftop & ground-mounted plants are done on a regular basis and within the targeted timelines. Ensure disposal of all tickets and proper reporting of all relevant metrics to higher management Team Managemento Lead the various teams in sync with their respective KRAs / strategy of the company.o Task Allocation & monitoring on regular basis.o Provide support & training to team-members where required. Regular reporting against all individual projects.Mandatory Requirements: Bachelors degree in any discipline Minimum 5 years of experience with a stint in a project management and/or customer support role. Strong English verbal & written communication skills To have knowledge of Project Management platforms like Zoho Projects, etc. Proficient in MS Office (especially excel & word)Additional Requirements: Willingness to learn and should be result driven. Ability to think critically, organize work assignments according to their priority Collaborating with various stakeholders, internal and external Passion for delivering high quality results and takes complete accountability of assignments. Planning and organizing work deliverables for self and for Team Networking skill,

Keyskills :
project coordinationcustomer experiencesolar projectssite surveycustomer supportteam managementtrainingreportingproject managementcommunication skillsMS Officecritical thinkingcollaborationnetworkingmaintenance supportstakeholder coordin

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