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Support Engineer, C2O

2.00 to 7.00 Years   Hyderabad   18 Jun, 2023
Amazon
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Amazon.com is seeking a Support Engineer to join a team that integrates and manages innovative solutions that lead to improvements in Amazon transportation network. Amazon transportation encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party locations.This team provides 24x7 oncall support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.As Support Engineer you will: Configure the inputs driving shipping decisions for packages in our Global transportation network Problem solving and design solutions for Amazons transportation network Support large scale transportation programsThe ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon Transportation network efficiency.Key job responsibilities As a support engineer II, you will/may:
    • Troubleshoot documented issues and determine root cause
    • Manage trouble tickets through to resolution or escalation using existing documentation, procedures, and tools
    • Use technology to monitor security vulnerabilities and eliminate risks
    • Participate in automating tasks to increase efficiencies
    • Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.)
    ,
    • 2+ years of software development, or 2+ years of technical support experience
    • Bachelors degree in engineering or equivalent
    • Experience troubleshooting and debugging technical systems
    • Experience in Unix
    • Experience with AWS, networks and operating systems

Keyskills :
problem solvingtechnical supporttroubleshootingswitchesoperating systems

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